Return Policy for Pro Sports Depot
At Pro Sports Depot, we are committed to ensuring your satisfaction with every purchase. If you need to return an item, please review our return policy below.
1. Return Eligibility
Condition: Items must be returned in new, unused condition, with the original packaging and all tags attached.
Return Window: You have 30 days from the date of delivery to return items for a refund or exchange.
2. Return Process
Return Authorization: To initiate a return, request a Return Authorization (RA) number by contacting our customer service team. Returns without an RA number will not be accepted.
How to Request a Return: Log in to your account on our website, go to "Order History," select the order you wish to return, and follow the prompts to request a return and print the RA form.
Return Shipping: Package your items securely and include the RA form. Ship your return to the address provided with your RA instructions. Please do not use the manufacturer's product box as the shipping container.
3. Return Shipping Costs
Customer Responsibility: You are responsible for all shipping costs associated with returns. For customers in the contiguous 48 U.S. states, a prepaid return shipping label is available for a fee of $9.99, which will be deducted from your refund.
International Returns: For international returns, you are responsible for all shipping, customs, and brokerage fees.
4. Refunds
Processing Time: Once we receive and inspect your return (usually within 24 hours), we will process your refund. The credit will be applied to your original payment method. Please allow 2-10 business days for the refund to appear on your account.
Store Credit: Refunds for wire transfer payments will be issued as store credit.
5. Exchanges
How to Exchange: To exchange an item, process your return and place a new order for the replacement item. If you used store credit on the original item, it will be subtracted from your refund.
Shipping for Exchanges: If your new order qualifies for free ground shipping, it will be applied. You are responsible for the return shipping costs of the original order.
6. Order Cancellations and Modifications
Before Processing: Orders can be canceled or modified only if their status is "Order Received." Once processed, orders cannot be modified or canceled.
7. Defective or Damaged Items
Reporting Issues: If you receive a defective or damaged item, contact us immediately. Retain all original packaging and take photos of the damage. We will assist with claims through the carrier.
8. Warranty Returns
Manufacturer Warranty: Most items come with a manufacturer’s warranty against defects. Contact the manufacturer or us for warranty claims. Warranty processing may take 4-8 weeks and is subject to manufacturer policies.
9. Contact Us
For any questions or assistance with returns, please contact us at:
Phone: (+1) 901-499-4900
Email: hello@prosportsdepot.com
Address: Florida, United States
10. Policy Updates
We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any updates or changes.
Thank you for shopping with Pro Sports Depot! We appreciate your business and are here to assist with any returns or exchanges.