Pro Sports Depot Shipping Policy
At Pro Sports Depot, we aim to deliver your athletic gear quickly and efficiently. Please review our shipping policy to understand how we handle your orders.
1. Shipping Options
Standard Shipping: Free on orders over $49.99 to addresses within the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico). For orders under $49.99, standard shipping fees will apply.
Expedited Shipping: Available at an additional cost. Expedited shipping options are offered during checkout. Please note that expedited shipping does not affect the processing time of your order.
International Shipping: Available for orders shipping outside the United States. Please refer to our International Orders page for details on shipping fees, delivery times, and any applicable customs duties or taxes.
2. Processing Time
Order Processing: We process orders within 1-2 business days. Orders placed after business hours or on weekends may be processed the next business day.
Availability: Product availability is displayed on each product page. Some items may require additional processing time if they are not in stock at our distribution centers.
3. Delivery Time
Domestic Orders: Delivery times vary based on your location and the shipping method selected. Most orders are shipped from our distribution centers in Louisville, Las Vegas, and Philadelphia.
International Orders: Delivery times depend on the destination and shipping method. Please allow additional time for customs processing.
4. Shipping Confirmation
Tracking Information: Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. Shipping Addresses
Address Accuracy: Ensure that your shipping address is correct and complete at the time of checkout. Pro Sports Depot is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Address Changes: If you need to update your shipping address, contact us as soon as possible. Address changes cannot be guaranteed once an order is processed.
6. Shipping Carrier
Carriers Used: We use reputable carriers such as USPS, FedEx, and OnTrac for shipping. Carrier selection depends on your location and the shipping method chosen.
7. Shipping Issues
Missing or Lost Packages: If your package is missing or delayed, contact us for assistance. We will work with the carrier to resolve the issue as quickly as possible.
Damaged Packages: If your package arrives damaged, please contact us immediately. Keep all original packaging and take photos of the damage for reference. We will assist you in filing a claim with the carrier if necessary.
8. Returns and Exchanges
Return Shipping: For information on returning items, please refer to our Returns and Refunds Policy. Return shipping costs are the responsibility of the customer unless otherwise stated.
9. Contact Us
For any questions or concerns about shipping, please contact us at:
Phone: (+1) 901-499-4900
Email: hello@prosportsdepot.com
Address: Florida, United States
10. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any updates or changes.
Thank you for shopping with Pro Sports Depot! We appreciate your business and look forward to providing you with excellent service.